Delivery and Return Policy

Orders placed from Monday – Friday before 14:00 UTC/GMT +2:00 (netherlands time) are shipped the same day.

Orders placed Friday afternoon, Saturday, and Sunday will be processed on Monday morning.

Estimated delivery time:

The delivery time depends on the destination country, for example to Germany it is 2-3 days to Spain 4-5 days.

Order will be processed and shipped the same day. Express service will be booked.

However we are not responsible for delays due to carrier errors, wrong routing, problem with delivery address and etc.
Next business day delivery mainly applies to large and major European cities.

The delivery time is also influenced by the customs clearance in the destination country.

When the order is shipped, Clients receive an email with specifying the tracking number and a direct link to monitor the shipment status.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Special care is taken to protect fragile objects.

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, and we will issue a full refund for the price you paid for the item. To return a faulty item, please enclose a letter giving the reason for return, secure the package and return to the address below:

Topcleaner Shop
Vitus Beringstraat 14
7825AJ Emmen
Netherlands

For security we suggest you use a recorded delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or if the item is damaged.

Note: in the event of Topcleaner Shop sending you a replacement for a damaged, defective or incorrect item, you must return the original item to Topcleaner Shop within 14 days of our e-mail confirming the issue of the replacement item. Ownership of the original item reverts to Topcleaner Shop. Provided you return this item to us within the 14 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 14 days period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order, as compensation for our loss.

When you send your item back to us, we’ll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within two weeks of our receiving your return. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.

If you are returning an item because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us.

If there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

If a product defect occurs, the buyer is obliged to submit a complaint within 7 days from the date of discovery of the defect, but no later than 14 days from the date of delivery of the product to which the complaint relates.

Complaints can be submitted: in writing to the address provided above or by sending an e-mail to the following address: info@topcleaner.shop.

The Seller reserves the right not to accept cash on delivery shipments from the Buyer

The complaint should include an indication of the defects, circumstances and supporting documents.

For efficient and faster consideration of the complaint, it is recommended to include in the description of the complaint:

• information and circumstances regarding the subject of the complaint, in particular the type and date of the defect;
• request how to bring the goods into compliance with the sales agreement or a declaration of price reduction or withdrawal from the sales agreement;
• contact details of the complainant.

The Seller responds to the complaint within 14 days of its receipt. The customer will receive information on how to handle the complaint in a manner consistent with his/her request, e.g. to the e-mail address provided, in writing to the indicated correspondence address.